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Shipping & Delivery
What type of packaging do you use?
Posters and art prints are rolled with thick paper to protect against dust before being packaged in corrugated triangular shipping containers. Framed items are covered securely and placed in adjustable corrugated inserts that lock the frame in position.
When will my art arrive?
You can estimate your art's arrival by adding the processing and transit times. We typically process in-stock posters, prints and photographs within 24 hours, and framed items within 5-7 business days. See Details.
How do I track my order?
You can quickly check the status of a current order with your order number and email address. As soon as your art ships, we'll send you a confirmation email that includes a tracking number.
How much will shipping cost?
Shipping fees vary based on the quantity and type of art you've ordered. See our shipping rates chart to estimate your charges.
Is my package insured?
Lady Crayola guarantees your satisfaction and we will give you a refund or a replacement for purchased items you are not satisfied with. In the remote event that your package is lost or damaged upon arrival, please contact us immediately.
What happens if only a portion of my order is available for immediate shipment?
In order to offer you the lowest shipping rates, we combine similar items in one shipment subject to the processing times of all items in the shipment (see processing & delivery times). If an unexpected delay should occur that prevents available items on your order from shipping when expected, you may specifically request that the available items be shipped separately. This will not affect your shipping charges, but you must contact our customer support team directly by filling out the provided form.
Can I ship to a P.O. Box?
Yes, we can deliver packages 11" x 14" and smaller to a P.O. box. Larger items must be shipped to a street address.
What is your return policy?
If your order arrives in less than satisfactory condition we offer a hassle-free Photo Return option to speed replacement. Here's how:
Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).
Attach your photos to an email and send them to Cnewson@ladycrayol.com. Please include your order number, shipping ID or item number, a brief description of the reason for the return, and whether you'd like a replacement or a refund.
You will receive an email within 24-48 hours confirming that your photo return is being processed.
If your photo return is confirmed, you do not need to mail back your order. We will process the refund or replacement based on your photos.
Photo Returns are accepted for most posters and art prints, including framed items
Photo Returns are not available hand painted art and limited edition prints.
If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the return can be processed
How do I place an order?
Add the product(s) you wish to order in your shopping cart by clicking on the "Add to Cart" button located next to the product image. When you're ready to complete your order, click "Continue Checkout" from within your cart and follow the instructions.
What payment options do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal, PayPal Credit, checks and money orders.
Can I cancel my order?
To cancel an order that has not yet shipped, have your order number available and fill out the provided form on the contact page or by emailing Cnewson@ladycrayola.com. We are unable to process cancellations for items that have already shipped. Please visit our returns page or contact us for alternate options.
We are unable to add additional items to existing orders or substitute individual items. You will need to cancel your existing order and place a new one. Thanks for your patience!
When will my credit card be billed?
Prior to shipping, we have only received a pending pre-authorization request from your financial institution. When we request an authorization for your purchase, your financial institution may place a hold on your account for the amount of that pre-authorization request. While your financial institution may place a hold on the pre-authorized amount, your account will only be charged for the actual transaction amount when the first item on the order is shipped. Any pending refunds will process when all items have shipped.
Most financial institutions will remove a pre-authorization hold from your account when the actual transaction amount is debited from your account or 3-5 business days after the pre-authorization request, whichever occurs sooner. Since policies vary between different financial institutions, we recommend that you contact your financial institution with any further questions about a pre-authorization. Art.com will not release pre-authorization holds.
How do I find a specific item from your catalog?
Enter the exact name of the artwork or the catalog item number into the search box that appears at the top of each page.
Does the image on your site accurately represent what I will be sent?
We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate, or prints may vary.
How accurate are the item dimensions listed on your web pages?
Lady Crayola verifies the dimensions of all images on our site, but due to industry standards sizes can vary slightly up to (1½").